Exchange Policy

We want you to love what you receive. If there is an issue with your order, we will gladly exchange it. Please note that we do not offer refunds—only exchanges—because every fabric is curated personally and our margins are honest.

What We Exchange:

We only accept exchanges under the following specific conditions:

  • Wrong Product Sent: If you received an item different from what you ordered.
  • Damaged or Defective Product: Rare, but we own our mistakes fully.
  • Wrong Size: (Applicable only to stitched items and kaftans; does not apply to unstitched fabrics).

What We Cannot Exchange:

We strictly do not accept returns or exchanges if:

  • The product has been stitched, washed, or used.
  • The exchange request is made after the 48-hour window.
  • It is a custom or made-to-order piece.

How to Start an Exchange:

  1. Inform us within 48 hours: WhatsApp us at +91 93075 99422 within 48 hours of receiving your delivery.
  2. Send Proof: Share a clear photo or video of the damaged, wrong, or incorrect size item.
  3. Confirmation: We will review and confirm your request within 4 hours, then share the return address.
  4. Return Shipping: You ship the item back to us (we will arrange a pickup in most cities).
  5. Replacement: Your replacement will be shipped within 3 working days of us receiving and inspecting the returned item. *if the product is not available we will issue a credit note. 

Shipping for Exchanges:

  • Our Error (Damaged/Wrong Item/Wrong Size): We cover shipping costs both ways.
  • Shipping Cost: Shipping for replacement will be free of cost.